Fee Policy

Listing on Veil Vault is free. Photographing your piece, writing its story, adding measurements, and setting your price cost nothing up front — and your listing stays in the Vault for free. There is no listing fee, no monthly fee, and no fee to withdraw a listing. (The only optional add-on — Spotlight placement, described below — is charged only if the item sells.)

Shipping is priced separately from the item, so you always see exactly what you're paying for. The 12% fee applies to the item's sale price only — never to shipping. No inflated item prices hiding the cost of delivery, and no fee on the shipping charge.

Sellers may optionally promote a listing with Spotlight placement — no pressure, never pre-selected. A spotlighted listing carries a Spotlight badge on its card, a boost in the default Vault and marketplace sort, and a place in the "In the Spotlight this week" rail on the Vault.

The fee comes out of the sale. The buyer pays the listed sale price (plus any shipping the seller charges separately) — nothing more, ever. The seller receives the sale price minus the 12% marketplace fee, minus Stripe's payment-processing fee (the actual amount Stripe charges on the payment, shown on each order). There are no buyer fees — browsing, messaging, favoriting, and buying carry no Veil Vault charge.

The fee is earned at the moment of sale — when an order is placed and recorded on the site. Payments run through Stripe Checkout: the buyer pays the item price plus shipping in one payment, Veil Vault's 12% comes out of the item price, and the seller's share (88% of the item + shipping collected, minus Stripe's payment-processing fee and minus any prepaid label cost) is held until the return window closes (after the buyer confirms receipt, or 14 days after the order ships) — then it transfers to the seller.

The fee keeps the Vault running. It covers the monitoring that keeps listings honest, the curation and presentation of the collection, secure order records, buyer–seller messaging, favorites and saved searches, and the team that answers your emails and acts on reports. (Stripe's payment-processing fee is separate — it goes to Stripe, not to Veil Vault, and covers the cost of moving the buyer's payment.)

We may change this fee policy from time to time. Changes take effect when the updated policy is posted here with a new "Last updated" date; for significant changes, we'll take reasonable steps to let you know, such as a notice on the site. A fee change never applies retroactively to sales already completed — the rate on the day your piece sells is the rate that applies. Your continued use of the Vault after a change takes effect means you accept the updated policy.

A question about fees? Write to us at help@veil-vault.com — a human on the Vault team reads every message and replies within two business days.